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Frequently asked questions

24 answers about booking, payments, currency, cancellations and more. Can't find yours? Talk to a travel expert.

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Holiday package booking

What is the amount to hold a holiday package booking?

A token amount of INR 25,000 (US$300) holds your holiday package. You can pay by net banking or debit/credit card; overseas customers can also use PayPal.

For urgent or last-minute bookings, the full flight amount may need to be paid upfront.

What is the amount to confirm the holiday package booking?

25% of the package cost (less the holding amount already paid) is due within 1–2 days after availability is confirmed.

When do I make the full and final payment?

The balance is due one month before travel. If you are travelling within a month of booking, the full amount is payable upfront.

How will I get the invoices and vouchers for my holiday package?

Both are emailed to you after full payment. Invoices are generated once full payment is received, and vouchers usually arrive about 7 days before departure.

Activities booking

How can I select an activity for my trip?

Browse the activities available at your destination and submit the enquiry form with your pick-up/drop location and preferred time.

How will I get confirmation of my activity booking?

A holiday specialist calls you with availability within 4 hours of your enquiry.

How can I pay for a booked activity?

By debit/credit card, net banking or PayPal.

How will I get the details of the booked activity?

All the details are emailed to you once payment is made.

Payments

Will I get a receipt for the holding amount I paid?

Yes – an e-receipt is emailed for every successful payment.

Can the 25% advance for booking confirmation vary?

Yes. In peak season we may ask for more than 25%, or even 100%, to avoid last-minute unavailability of hotels and flights.

Can Indian customers pay the confirmation and balance amount through the payment gateways on the website?

Yes, but a 2.5% payment-gateway charge applies. You can avoid it by paying through bank transfer or by depositing cash at the bank branch.

Can overseas customers pay the confirmation and balance by gateway, PayPal or credit card?

No. The confirmation and final amounts are accepted only by USD/INR wire or bank transfer, which takes about 3–4 days. The holding (token) amount can be paid by credit card.

Will I get a receipt for the remaining balance?

Yes. An invoice listing all your payments is emailed to you; holding and confirmation payments are acknowledged by email.

Do I get vouchers and invoices as soon as I pay in full?

Not instantly. Invoices are sent within 3–4 days of payment and vouchers usually 7 days before departure.

Is it safe to pay on your website?

Yes. Payments are processed by secure third-party payment gateways, and we never store your card or banking details.

Can I book my holiday package on EMI?

We do not offer EMI at the moment. If you are paying by credit card, you can check EMI options with your card company.

International customers & currency

Why is the USD–INR rate Rs 1 higher than the current exchange rate?

Banks use different buy and sell rates, and a bank fee adds about Rs 1 per dollar. The rate applied depends on the date of payment.

Can I pay in full in advance to avoid USD–INR fluctuation?

Yes – you can pay the full amount at the current exchange rate plus INR 1.

What are the charges for wire/bank transfers for non-Indian customers?

Charges depend on your bank and are paid by you. Please check with your bank before making the transfer.

Can I pay in a currency other than INR or USD?

The holding amount can be paid in other currencies. The confirmation amount and balance must be paid in USD or INR by bank/wire transfer.

Can non-Indian customers pay by credit card?

The token amount can be paid by credit card. The confirmation and remaining amounts must be paid by bank or wire transfer.

Cancellation & refund

How can I cancel my holiday package booking?

Contact your travel expert by phone (+91-11-40014001) or email ([email protected]) and send your cancellation request in writing. Cancellation charges apply.

What are the cancellation charges for a holiday package?

Charges depend on how many days before departure you cancel:

When you cancelCharge
30 days or more before departure25%
15–29 days50%
8–14 days75%
7 days or less100%

Flight refunds follow the airline's policy at the time of cancellation. See our Terms & Conditions for full details.

After you book

Who handles my booking and whom do I contact after booking?

Our post-sale team takes care of your documents and vouchers after payment. For any question, call +91-11-40014001, WhatsApp +91-9205129996 or email [email protected].

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